guruibiza.com Return policy

At GuruIbiza.com, our top priority is customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. Here’s our return policy to give you a hassle-free shopping experience:

Deadline to request a return:
You have up to [X days/weeks/months] from the delivery date to request a return. Please make sure that the product is in the same condition in which you received it and in its original packaging.

Process to request a return:
To initiate a return, please contact us via our contact form or send us an email at [customer support email address]. Provide your order details, including the order number and the reason for the return. Our customer service team will provide you with the necessary instructions for the return process.

Products not eligible for return:
Some products may not be eligible for returns for hygiene or customization reasons. This may include, but is not limited to, jewelry products that have been personalized to your specifications. Please be sure to review the customization options carefully before placing your order.

Refunds:
Once we have received and processed your return, we will send you an email notification informing you of the approval or rejection of your refund. If approved, the refund will be processed through the original method of payment. Keep in mind that the time it takes for the refund to appear in your account may vary depending on the payment method and the financial institution.

Shipping costs:
Original shipping costs are non-refundable and will be borne by the customer, unless the return is due to our error or a defective product.

Defective or incorrect products:
If you receive a defective or incorrect product, please contact us as soon as possible. We will be happy to resolve any issues and provide you with a proper solution, whether it is a refund, replacement, or repair.

It is important that you review and fully understand our returns policy before making a purchase at GuruIbiza.com. If you have any additional questions about our return policies, please do not hesitate to contact us. We are here to help you have a satisfying shopping experience.