To customize a product, simply select the item you want to customize and look for the personalization option on the product page. There you will find instructions on how to provide the specific details or preferences that you want to be incorporated into the product. Customizable Products
Processing and customization time varies by product and current workload. On the page of each product, you will find an estimate of the production and shipping time. Please note that custom products may take longer than standard products due to bespoke processing.
Unfortunately, we are unable to provide an individualized preview of each custom product prior to ordering. However, on each product page, you will find reference images that will give you an idea of the overall style and appearance of the product.
To determine the appropriate size, we recommend that you consult our size guide, which can be found on the page of each jewelry product. There you will find step-by-step instructions on how to measure your wrist or finger correctly. If you have any additional questions, please do not hesitate to contact us and we will be happy to help you.
We accept several secure payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other online payment options. At the end of your order, you will see the payment options available to select the one you prefer.
Good question! We send out an order confirmation email shortly after placing your order so that you can make sure to have a receipt. If you did not receive one, and it is not in your spam folder, it is possible the order was not fully placed or that your email was entered incorrectly. Please contact us via our email at info@guruibiza.com or Whatsapp +34 642 67 08 61 and we’ll make sure it gets straightened out.
Please check your inbox for a shipping confirmation email there we sended to you the tracking code details. If this doesn’t work, please contact us at info@guruibiza.com. We’ll need the name of the recipient, the email address used to place the order, and the order number. Once we have that, we will get back to you with additional details on your order status.
Please check your inbox for a shipping confirmation email. If this doesn’t work, please contact us at info@guruibiza.com We’ll need the name of the recipient, the email address used to place the order, and the order number. Once we have that, we will get back to you with additional details on your order status.
Undeliverable orders due to customer or address error will require reshipment. If this happens, we want to make sure you receive your order. You will need to cover the cost of the second shipping attempt. Please email info@guruibiza.com to make sure we have the correct address.
Please email us right away! We may be able to correct the address. But for product variants, colours or engravings, we are in most cases not able to change it after the order is placed.
Once your order has been shipped, you will receive a confirmation email that will include tracking details and the corresponding link to track your package.
Yes, we ship internationally. We work with reliable shipping services to ensure that your products reach the specified address anywhere in the world. Shipping costs and delivery times may vary by location, and will be displayed during checkout.
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (GuruIbiza) at the customers expense. For custom products we do not accept returns, so the customer will be contacted and requested to provide a correct address for the reshipment. The customer will be liable to pay the additional incurred shipping cost.
Yes, we offer options for bulk orders and customization in large quantities. Please contact us via our contact form or wholesale email address to discuss your specific needs and for more information on pricing and delivery times.
We sincerely apologize about that and know you were eagerly anticipating your order. The disappointment of receiving the wrong order is certainly frustrating, so we want make this right for you as quickly as possible.
Please contact us through our email info@guruibiza.com with your name, order number, a list of the item(s) you are missing and, if applicable, a picture of the wrongs items received
At GuruIbiza.com, we strive to ensure customer satisfaction. If you are not satisfied with your personalized product for any reason, please contact us within [number of days] days of receiving your order and we will do our best to find a satisfactory solution, whether it be a refund, repair or a replacement.
If you wish to return or exchange a product, please review our return and exchange policy on the corresponding page on our website. There you will find detailed information about the terms, requirements and steps to follow to request a return or exchange.
